Cities are turning to technology to improve the way they interact with residents. The Civita App acts as a powerful 311 mobile app, giving citizens a direct line to their city services. Designed with simplicity and efficiency in mind, it helps residents report issues, track service requests, and stay informed about community updates—right from their phones.

A User-Friendly 311 CRM Mobile App for Residents

The Civita App is designed as a modern 311 CRM solution that makes city services more accessible to the public. With a simple mobile interface, residents can:

  • Report non-emergency concerns like potholes, graffiti, or streetlight outages

  • Upload photos and details using predefined service categories

  • Pin the exact issue location through GPS for accuracy

This mobile-first approach gives residents a reliable way to connect with their city while helping staff manage and track requests efficiently.

Unlike traditional systems that require phone calls or office visits, this issue reporting mobile app makes the process faster, easier, and more transparent for everyone involved.

Track Service Requests in Real-Time

With Civita App’s built-in tracking tools, residents can follow the progress of their submissions from start to finish. Once a service request is submitted, users receive updates directly through the app. This level of transparency helps build trust and encourages greater civic participation.

All service history remains available in the user’s account, so they can check the status, view responses, or resubmit if needed. This accountability is one of the reasons why Civita App stands out as a top citizen engagement platform.

Seamless Integration with City Departments

For city staff, the Civita App provides a centralized dashboard to manage all incoming service requests. Reports are automatically assigned to the appropriate department, reducing manual work and improving response time. Through a cloud-based system, municipalities can track trends, allocate resources, and respond to public concerns more efficiently.

The app’s backend is designed for easy integration with existing city infrastructure, allowing for a faster launch—typically within 30 days.

Geo-Fencing and QR Code Features for Accurate Reporting

To make sure reports are submitted only from within city boundaries, the Civita App uses geo-fencing technology. This prevents misuse and ensures resources are directed toward local issues. In addition, the app supports QR code scanning, allowing cities to place codes at parks, public buildings, or signage.

Multi-Language and Accessible to All

The Civita App supports multi-language features, helping non-English speaking residents navigate the app with ease. This inclusivity ensures all community members can participate in maintaining and improving their city, regardless of language barriers. Whether used on Android or iOS, the app provides equal functionality, and minimal device storage is required.